WordRise Account Deletion

Contact: wordrise.support@gmail.com

In-app deletion (preferred)

  1. Open Profile
  2. Scroll to Account Settings
  3. Tap Delete Account
  4. Read the confirmation dialog
  5. Confirm deletion

What happens

Step Behavior
Confirmation Modal warns deletion is permanent
Firebase Auth Signed-in user is deleted via Firebase Authentication
Sign out On success, you return to the login/register screen
Re-auth required If Firebase returns auth/requires-recent-login, sign out, sign in again, then retry
Firestore data May remain until backend cleanup — client cannot delete all collections due to security rules

What is deleted immediately

What may remain temporarily

Firestore documents tied to your user ID may remain, including:

Why: Firestore security rules block broad client-side deletes. A Cloud Function cascade delete may be added in a future release.

For GDPR-style erasure requests before backend automation exists, email wordrise.support@gmail.com from your registered address.

What is not deleted by this flow

Apple / Google review note

WordRise provides an in-app account deletion entry point with confirmation. Partial Firestore retention should be disclosed in the privacy policy until server-side cleanup ships.

Support request alternative

If deletion fails or you cannot access the app:

  1. Email wordrise.support@gmail.com
  2. Subject: Account deletion request
  3. Send from your registered email address
  4. We will verify ownership and process manually

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